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Processing of applications and proposals - public transport

Est Rus Eng
Reception and processing of bus, tram, troellybus and taxi traffic applications, proposals and complaints.

Tallinna Abikeskus

Where to start
Write an informal application.
 
Personal identification
Sign it digitally. The guide is available here.
 
What to do with the form
 
Application reception confirmation
You should receive an automatic notice to your contact address, confirming the acceptance of the form. If you don't receive the note, then call to 64 04 618 and ask for additional information.
 
Result
Application is accepted for processing and you will be notified of the decision as soon as possible.
 
What to do when the result is unsatisfactory:
Call to 640 4618 - organisation of carriage of passengers - bus, trolleybus ja tram, 640 4995 - orgamisation of taxi, small bus and commerce lines , 6833612 - sales of transport tickets and the organisation of checking of documents certifying the right to use public transport.
 
Contact details
 
Address: Erika tn 3
Web address:
Telephone: 1345
E-mail: 1345 [ät] rescue.ee
Comment: Kaebused, ettepanekud
24 hours
Where to start
1. Come to the Tallinn Transport Department, Vabaduse väljak 10A, eight floor - public transport organization issues.2. Come to the city transport section of Tallinn Transport Department at Harju tn. 13 , fourth floor – taxi and small bus traffic related issues.3. Come to the city transport section of the Tallinn Transport Department, bus terminal of Viru Keskus, Viru väljak sixth floor – issues relating to checking of documents certifying the right to use public tranport.4. Fill out the application if necessary.
 
Personal identification
Have an identity document with you.
 
What to do with the form
Give it to a customer service employee.
 
Result
Application is accepted for processing and you will be notified of the decision as soon as possible.
 
What to do when the result is unsatisfactory:
Call to 640 4618 - organisation of carriage of passengers - bus, trolleybus ja tram, 640 4995 - orgamisation of taxi, small bus and commerce lines , 6833612 - sales of transport tickets and the organisation of checking of documents certifying the right to use public transport.
 
Contact details
 
Address: Erika tn 3
Web address:
Telephone: 1345
E-mail: 1345 [ät] rescue.ee
Comment: Kaebused, ettepanekud
24 hours
Where to start
1.Call to 640 4618 - organisation of carriage of passengers - bus, trolleybus ja tram, 640 4995 - orgamisation of taxi, small bus and commerce lines , 6833612 - sales of transport tickets and the organisation of checking of documents certifying the right to use public transport.2. Tallinn Help Line 24/7 - 1345
 
Result
Application is accepted for processing and you will be notified of the decision as soon as possible.
 
What to do when the result is unsatisfactory:
Call to 640 4618 - organisation of carriage of passengers - bus, trolleybus ja tram, 640 4995 - orgamisation of taxi, small bus and commerce lines , 6833612 - sales of transport tickets and the organisation of checking of documents certifying the right to use public transport.
 
Where to start
Write an informal application.
 
Personal identification
Add a copy of an identity document to the application or other necessary additional materials.
 
What to do with the form
Send it with all necessary requirements to the Tallinn Transport Department, Vabaduse väljak 10A 10146 Tallinn
 
Result
Application is accepted for processing and you will be notified of the decision as soon as possible.
 
What to do when the result is unsatisfactory:
Call to 640 4618
 
Where to start
Write an informal application.
 
What to do with the form
1. Send to 640 4617 - applications concerning passenger transport by bus, trolleybus and tram.
2. Send to 640 4988 - applications concerning taxi, small bus and commerce lines. 3. Send to 683 3612 - applications concerning sales of transport tickets and checking of documents certifying the right to use public transport.
 
Result
Avaldus võetakse menetlusse ning teavitatakse Teid vastusest esimesel võimalusel
 
What to do when the result is unsatisfactory:
Helista numbril 640 4618 - sõitjateveo korraldus buss, troll ja tramm, 640 4995 - takso, väikebussi ja kommertsliiniveo korraldus, 6833612 - sõidupiletite müüki ja sõiduõigust tõendavate dokumentide kontrolli korraldus
 

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