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Solving consumer complaints

Est Rus Eng
Reception and processing of complaints from a consumer.

City Enterprise Department

Where to start
Submit an informal complaint.
 
What to do with the form
 
Application reception confirmation
You should receive an automatic notice to your contact address, confirming the acceptance of the form.
 
Result
Response via e-mail.
 
Contact details
 
Official: Tiiu Lepiku
Address: Vabaduse väljak 7
Telephone: 6404230
E-mail: Tiiu.Lepiku [ät] tallinnlv.ee
(8:15 - 12:00) (14:00 - 18:00)
(8:15 - 12:00) (14:00 - 17:00)
(8:15 - 12:00) (14:00 - 17:00)
(8:15 - 12:00) (14:00 - 17:00)
(8:15 - 12:00) (14:00 - 16:00)
 
Official: Ene Mändlo
Address: Vabaduse väljak 7
Telephone: 6404232
E-mail: Ene.Mandlo [ät] tallinnlv.ee
(8:15 - 12:00) (14:00 - 18:00)
(8:15 - 12:00) (14:00 - 17:00)
(8:15 - 12:00) (14:00 - 17:00)
(8:15 - 12:00) (14:00 - 17:00)
(8:15 - 14:00)
 
Official: Marit Piliste
Address: Vabaduse väljak 7
Telephone: 6404398
E-mail: Marit.Piliste [ät] tallinnlv.ee
(08:15 - 12:00) (14:00 - 18:00)
(08:15 - 12:00) (14:00 - 17:00)
(08:15 - 12:00) (14:00 - 17:00)
(08:15 - 12:00) (14:00 - 17:00)
(08:15 - 14:00)
Where to start
Come to Vabaduse väljak 7, the customer service office of the City Government, the consumer protection information point.
 
Personal identification
Have an identity document with you.
 
What to do with the form
Give the complaint to an official in the consumer protection information point of the customer service office.
 
Result
Depending on the complaint, the response will be given in writing or orally.
 
Contact details
 
Official: Tiiu Lepiku
Address: Vabaduse väljak 7
Telephone: 6404230
E-mail: Tiiu.Lepiku [ät] tallinnlv.ee
(8:15 - 12:00) (14:00 - 18:00)
(8:15 - 12:00) (14:00 - 17:00)
(8:15 - 12:00) (14:00 - 17:00)
(8:15 - 12:00) (14:00 - 17:00)
(8:15 - 12:00) (14:00 - 16:00)
 
Official: Ene Mändlo
Address: Vabaduse väljak 7
Telephone: 6404232
E-mail: Ene.Mandlo [ät] tallinnlv.ee
(8:15 - 12:00) (14:00 - 18:00)
(8:15 - 12:00) (14:00 - 17:00)
(8:15 - 12:00) (14:00 - 17:00)
(8:15 - 12:00) (14:00 - 17:00)
(8:15 - 14:00)
 
Official: Marit Piliste
Address: Vabaduse väljak 7
Telephone: 6404398
E-mail: Marit.Piliste [ät] tallinnlv.ee
(08:15 - 12:00) (14:00 - 18:00)
(08:15 - 12:00) (14:00 - 17:00)
(08:15 - 12:00) (14:00 - 17:00)
(08:15 - 12:00) (14:00 - 17:00)
(08:15 - 14:00)
Where to start
Call to 6404230 or 6404232
 
Result
Answer will be given orally or is accepted for processing.
 
Where to start
Submit an informal written complaint.
 
Personal identification
Add contact data to your letter.
 
What to do with the form
Send to the Tallinn City Enterprise Department, Vabaduse väljak 7, Tallinn 15199.
 
Application reception confirmation
The letter is registered in the electronic documentation register.
 
Result
Written response.
 
What to do when the result is unsatisfactory:
Submit a query.
 
Where to start
Submit an informal complaint.
 
What to do with the form
Send to 640 4231 or 640 4208.
 
Result
Answer will be communicated as the complainer requested (orally, in writing).
 

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