The aim of the service is to help the child to maintain or restore direct contact with the parent who lives separately from the parents' marriage or cohabitation ends.
The service includes:
• providing a safe interaction environment;
• counselling for parents
• referral to a child protection official concerning issues with interaction schedule changes or disputes related to called off meetings.
Case work dynamics is documented into the case journal that will be presented to a child protection official at the end of the case, in the form of a written summary. 6-10 meetings take place with every family. Meetings with families take place during workdays between 9.00-18.00 and in special occasions until 20.00. During meetings the family helper will take care of the children in an adjacent room, if necessary.