Processing of applications and proposals - public transport

Reception and processing of bus, tram, troellybus and taxi traffic applications, proposals and complaints.
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Map

1. Select the type of applying:

Use ID card or Mobile ID to enter state portal www.eesti.ee and complete an application (Main pageE-servicesFor a citizenThe State and the Citizen Citizen application (Tallinn)) and choose Transport Department as the recipient of the application.

Personal identification

You can track the status of the application by means of document register of various institutions of Tallinn.

Result

Your application has been accepted for processing and you will be notified at the first possible opportunity.

What to do when the result is unsatisfactory:

Call to 640 4995 or 640 4618

Tallinna Abikeskus
Contacts
Address: Erika tn 3
Telephone: 1345
E-mail: 1345@rescue.ee
Web address: look
Comment:

Kaebused, ettepanekud

Office hours
24 hours

Write an informal application.

Personal identification

Sign it digitally. The guide is available here.

What to do with the form

Send to ppta@tallinnlv.ee

Application reception confirmation

You should receive an automatic notice to your contact address, confirming the acceptance of the form. If you don't receive the note, then call to 64 04 618 and ask for additional information.

Result

Application is accepted for processing and you will be notified of the decision as soon as possible.

What to do when the result is unsatisfactory:

Call to 640 4618 - organisation of carriage of passengers - bus, trolleybus ja tram, 640 4995 - orgamisation of taxi, small bus and commerce lines , 6833612 - sales of transport tickets and the organisation of checking of documents certifying the right to use public transport.

Tallinna Abikeskus
Contacts
Address: Erika tn 3
Telephone: 1345
E-mail: 1345@rescue.ee
Web address: look
Comment:

Kaebused, ettepanekud

Office hours
24 hours

1. Come to the Tallinn Transport Department, Vabaduse väljak 10A, eight floor - public transport organization issues.2. Come to the city transport section of Tallinn Transport Department at Harju tn. 13 , fourth floor – taxi and small bus traffic related issues.3. Come to the city transport section of the Tallinn Transport Department, bus terminal of Viru Keskus, Viru väljak sixth floor – issues relating to checking of documents certifying the right to use public tranport.4. Fill out the application if necessary.

Personal identification

Have an identity document with you.

What to do with the form

Give it to a customer service employee.

Result

Application is accepted for processing and you will be notified of the decision as soon as possible.

What to do when the result is unsatisfactory:

Call to 640 4618 - organisation of carriage of passengers - bus, trolleybus ja tram, 640 4995 - orgamisation of taxi, small bus and commerce lines , 6833612 - sales of transport tickets and the organisation of checking of documents certifying the right to use public transport.

Tallinna Abikeskus
Contacts
Address: Erika tn 3
Telephone: 1345
E-mail: 1345@rescue.ee
Web address: look
Comment:

Kaebused, ettepanekud

Office hours
24 hours

1.Call to 640 4618 - organisation of carriage of passengers - bus, trolleybus ja tram, 640 4995 - orgamisation of taxi, small bus and commerce lines , 6833612 - sales of transport tickets and the organisation of checking of documents certifying the right to use public transport.2. Tallinn Help Line 24/7 - 1345

Result

Application is accepted for processing and you will be notified of the decision as soon as possible.

What to do when the result is unsatisfactory:

Call to 640 4618 - organisation of carriage of passengers - bus, trolleybus ja tram, 640 4995 - orgamisation of taxi, small bus and commerce lines , 6833612 - sales of transport tickets and the organisation of checking of documents certifying the right to use public transport.

Write an informal application.

Personal identification

Add a copy of an identity document to the application or other necessary additional materials.

What to do with the form

Send it with all necessary requirements to the Tallinn Transport Department, Vabaduse väljak 10A 10146 Tallinn

Result

Application is accepted for processing and you will be notified of the decision as soon as possible.

What to do when the result is unsatisfactory:

Call to 640 4618

Write an informal application.

What to do with the form

1. Send to 640 4617 - applications concerning passenger transport by bus, trolleybus and tram.
2. Send to 640 4988 - applications concerning taxi, small bus and commerce lines. 3. Send to 683 3612 - applications concerning sales of transport tickets and checking of documents certifying the right to use public transport.

Result

Avaldus võetakse menetlusse ning teavitatakse Teid vastusest esimesel võimalusel

What to do when the result is unsatisfactory:

Helista numbril 640 4618 - sõitjateveo korraldus buss, troll ja tramm, 640 4995 - takso, väikebussi ja kommertsliiniveo korraldus, 6833612 - sõidupiletite müüki ja sõiduõigust tõendavate dokumentide kontrolli korraldus