Solving consumer complaints

Map

1. Select the type of applying:

Submit an informal complaint.

What to do with the form

Send to tarbijainfo@tallinnlv.ee

Application reception confirmation

You should receive an automatic notice to your contact address, confirming the acceptance of the form.

Result

Response via e-mail.

Tallinna Ettevõtlusamet
Contacts
Official: Tiiu Lepiku
Address: Vabaduse väljak 7
Telephone: 6404230
E-mail: tiiu.lepiku@tallinnlv.ee
empty   
Official: Reet Laanemäe
Address: Vabaduse väljak 7
Telephone: 6404232
E-mail: reet.laanemae@tallinnlv.ee
empty   
Official: Marit Piliste
Address: Vabaduse väljak 7
Telephone: 6404398
E-mail: marit.piliste@tallinnlv.ee
Office hours
M (8:15 - 12:00)     (14:00 - 18:00)
Tu (8:15 - 12:00)     (14:00 - 17:00)
W (8:15 - 12:00)     (14:00 - 17:00)
Th (8:15 - 12:00)     (14:00 - 17:00)
F (8:15 - 12:00)     (14:00 - 16:00)

Come to Vabaduse väljak 7, the customer service office of the City Government, the consumer protection information point.

Personal identification

Have an identity document with you.

What to do with the form

Give the complaint to an official in the consumer protection information point of the customer service office.

Result

Depending on the complaint, the response will be given in writing or orally.

Tallinna Ettevõtlusamet
Contacts
Official: Tiiu Lepiku
Address: Vabaduse väljak 7
Telephone: 6404230
E-mail: tiiu.lepiku@tallinnlv.ee
empty   
Official: Reet Laanemäe
Address: Vabaduse väljak 7
Telephone: 6404232
E-mail: reet.laanemae@tallinnlv.ee
empty   
Official: Marit Piliste
Address: Vabaduse väljak 7
Telephone: 6404398
E-mail: marit.piliste@tallinnlv.ee
Office hours
M (8:15 - 12:00)     (14:00 - 18:00)
Tu (8:15 - 12:00)     (14:00 - 17:00)
W (8:15 - 12:00)     (14:00 - 17:00)
Th (8:15 - 12:00)     (14:00 - 17:00)
F (8:15 - 12:00)     (14:00 - 16:00)

Call to 6404230 or 6404232

Result

Answer will be given orally or is accepted for processing.

Submit an informal written complaint.

Personal identification

Add contact data to your letter.

What to do with the form

Send to the Tallinn City Enterprise Department, Vabaduse väljak 7, Tallinn 15199.

Application reception confirmation

The letter is registered in the electronic documentation register.

Result

Written response.

What to do when the result is unsatisfactory:

Submit a query.

Submit an informal complaint.

What to do with the form

Send to 640 4231 or 640 4208.

Result

Answer will be communicated as the complainer requested (orally, in writing).