Solving consumer complaints

Reception and processing of complaints from a consumer.

  • Submit an informal complaint.

    What to do with the form

    Application reception confirmation

    You should receive an automatic notice to your contact address, confirming the acceptance of the form.

    Result

    Response via e-mail.

    City Enterprise Department

    • M

      (8:15 - 12:00)     (14:00 - 18:00)

    • Tu

      (8:15 - 12:00)     (14:00 - 17:00)

    • W

      (8:15 - 12:00)     (14:00 - 17:00)

    • Th

      (8:15 - 12:00)     (14:00 - 17:00)

    • F

      (8:15 - 12:00)     (14:00 - 16:00)

  • Come to Vabaduse väljak 7, the customer service office of the City Government, the consumer protection information point.

    What to do with the form

    Give the complaint to an official in the consumer protection information point of the customer service office.

    Result

    Depending on the complaint, the response will be given in writing or orally.

    City Enterprise Department

    • M

      (8:15 - 12:00)     (14:00 - 18:00)

    • Tu

      (8:15 - 12:00)     (14:00 - 17:00)

    • W

      (8:15 - 12:00)     (14:00 - 17:00)

    • Th

      (8:15 - 12:00)     (14:00 - 17:00)

    • F

      (8:15 - 12:00)     (14:00 - 16:00)

  • Call to 640 4230 or 640 4232.

    Result

    Answer will be given orally or is accepted for processing.

  • Submit an informal written complaint.

    Personal identification

    Add contact data to your letter.

    What to do with the form

    Send to the Tallinn City Enterprise Department, Vabaduse väljak 7, Tallinn 15199.

    Application reception confirmation

    The letter is registered in the electronic documentation register.

    Result

    Written response.

    What to do when the result is unsatisfactory:

    Submit a query.

  • Submit an informal complaint.

    What to do with the form

    Send to 640 4231 or 640 4208.

    Result

    Answer will be communicated as the complainer requested (orally, in writing).
  • Providers   Service providing location

Legislation