Taxi service for disabled persons

The purpose of social transport service is to allow persons whose disability prevents them from using a private vehicle or public transportation to use a vehicle in line with their needs for travel that is essential for managing their daily lives. Severely or profoundly disabled residents of Tallinn are eligible for taxi service provided that they are at least three years of age and are completely deprived of visual function or use a wheelchair, rollator, walker or cart to move around outside their home due to their impaired mobility, and their disability prevents them from using a private vehicle or public transportation.

Taxi service is a service where the user orders a regular vehicle or a vehicle adapted to transport a mobility aid and determines the start and end point as well as the time of travel. The taxi service is provided within the city’s administrative territory or up to 30km beyond city limits. Minors can use taxi service if accompanied by an adult. Users have to cover part of the cost of taxi service. Compensation rates applicable to using the social transport service from 1 July to 31 December 2019.

1) Maximum amounts payable from the city budget towards the cost of taxi service, per user and calendar month - 190 euros

2) the co-payment is one quarter of the total cost of the service

  • Apply through Tallinn City Social Transport Information System at self-service environment https://sotsiaaltransport.tallinn.ee/login. You need to use Google Chrome to sign in.

    Personal identification

    You can enter the self-service environment with your ID card or mobile ID.

    Result

    The magnet card of taxi service will be issued.

    The transport service order will be issued.

    What to do when the result is unsatisfactory:

    Contact Tallinn Social Welfare and Health Care Department and submit a written application.

    For contact information, choose institution from the list:

  • The application can be submitted through the Tallinn City Social Transportation Information System at https://sotsiaaltransport.tallinn.ee/login (sign-in requires Google Chrome), at the district government social welfare department at reception or by e-mail digitally signed.

    The written application shall set out the justification of need for this service (circumstances that prevent you from using public transportation or a private vehicle; reasons why the need for assistance cannot be met by providing other social services or assistance), information on mobility aids, use of personal assistance for mobility, etc. The Social Welfare Department shall review your application in view of your need for assistance and determine the need for service. Applications are reviewed within 10 working days of submitting the application and all required additional documents or information or expiry of the time limit for their submission. The applicant shall be informed of the decision within five working days of its adoption by using contact particulars indicated in the application.

    The application form is available in the section “Forms” or from the Social Welfare Department of the City District Government.

    Result

    The magnet card of taxi service will be issued.

    The transport service order will be issued.

    What to do when the result is unsatisfactory:

    Contact Tallinn Social Welfare and Health Care Department and submit a written application.

    For contact information, choose institution from the list:

  • The application can be submitted through the Tallinn City Social Transportation Information System at https://sotsiaaltransport.tallinn.ee/login (sign-in requires Google Chrome), at the district government social welfare department at reception or by e-mail digitally signed.

    Result

    The magnet card of taxi service will be issued.The transport service order will be issued.

    What to do when the result is unsatisfactory:

    Contact Tallinn Social Welfare and Health Care Department and submit a written application.

    For contact information, choose institution from the list:

  • Providers   Service providing location