Regular transport services for the disabled

The purpose of these services is to allow persons whose disability prevents them from using a private vehicle or public transportation to use a vehicle in line with their needs for travel that is essential for managing their daily lives.

Regular services mean services where a vehicle adapted to transport disabled persons passes through the administrative territory of the City of Tallinn along a predetermined route and according to a predetermined schedule. Regular services are available to severely or profoundly disabled persons - as certified by the Social Insurance Board - who are at least three years old, whose disability prevents them from using a private vehicle or public transportation and whose place of residence registered with the Population Register is the City of Tallinn, and who:

1) suffer from impaired mobility or vision, or a mental condition; and need regular service to travel to work or a welfare or educational institution;

2) need regular transport to undergo dialysis.

The Tallinn Social Welfare and Healthcare Department determines the routes in coordination with the carrier so that:

1) the number of passengers using the route could be maximised;

2) the travel time per trip does not exceed 1 hour and 15 minutes.

The Department may provide for a route extending to an educational institution outside the city’s administrative territory if no such institution that meets the service user’s needs is available on said territory. Regular services are limited to two trips a day per user. If the user needs regular services to travel to work or an educational institution as well as to a welfare institution, the maximum quota is four trips a day per user. The users of regular services must register each trip using an electronic travel card. Regular services are free of charge for users.

 

  • Apply through Tallinn City Social Transport Information System at self-service environment https://sotsiaaltransport.tallinn.ee/login. You need to use Google Chrome to sign in.

    Personal identification

    You can enter the self-service environment with your ID card or mobile ID.

    Result

    The transport service order will be issued.

    What to do when the result is unsatisfactory:

    The transport service order will be issued.

    For contact information, choose institution from the list:

  • The application can be submitted through the Tallinn City Social Transportation Information System at https://sotsiaaltransport.tallinn.ee/login (sign-in requires Google Chrome), at the district government social welfare department at reception or by e-mail digitally signed.

    Result

    The transport service order will be issued.

    What to do when the result is unsatisfactory:

    The transport service order will be issued.

    For contact information, choose institution from the list:

  • Providers   Service providing location