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Tallinn receives third place in the UN’s global E-Government Survey

Tallinn receives third place in the UN’s global E-Government Survey

Tallinn’s e-government services received third place in the UN’s 2022 digital services ranking. Estonia continues to be in first place among European Union member states in providing digital public services.

The UN published its E-Government Survey for 2022 on 28 September. The survey rates Estonia’s e-government services as one of the best in the world. Tallinn’s e-government services were rated third in the world after Berlin and Madrid.

Mayor Mihhail Kõlvart says that this is an amazing achievement that came about due to activities that the city’s digital service and other employees in city institutions pursued for several years. “The survey emphasises the increasing role of e-government in creating a sustainable future and handling multifaceted crises,” he said. “Digital technologies’ role in solving problems related to the global health care crisis and providing important public services during a period of isolation, uncertainty and vulnerability has continued to increase in the previous years. We have clearly perceived this role in Tallinn and have carried it out purposefully, which is also why we have been serious about improving our e-government services. It gives us great pleasure to receive such honourable international recognition for this.”

“Tallinn’s e-government services are regularly recognised in various rankings, but this time the recognition came from the UN, which is exceptional for Tallinn,” commented Tallinn’s digital director Martin Männil. “E-government services are assessed on how much of the city’s public services are available as e-government services as well as on ease of use, accessibility of open data, reliability and safety. Accessibility of services to people with special needs, involvement of citizens, data protection and other matters related to human rights are also important. Tallinn’s success story is the result of more than 20 years of systematic and dedicated work in improving e-government. Service managers in city departments and all digital service units have contributed to this.”

The UN’s survey report contains e-government assessments in the most populated cities of all 193 UN member states. The report brings out the use of open data in providing transparency, increasing the accessibility of services, creating value and involving stakeholder groups in urban planning processes as one of Tallinn’s strengths.

Photo: Rasmus Jurkatam