Social transport services

Social transport is meant for people whose disability hinders the use of a personal vehicle or public transport as is established in the assessment of need for care. The purpose of the service is to offer suitable transport for people with disabilities so that they can travel to necessary places.

Depending on their needs, people can use:

• regular service;
• occasional service; or
• taxi service. The user of a regular or an occasional service will register every ride with an electronic public transport pass or a taxi pass in the case of taxi service.

Regular service

A vehicle adapted for the transportation of people with disabilities passes through Tallinn’s administrative territory on a predetermined route at certain times. The service is meant for regular rides (e.g. to go to work, a care facility, school or dialysis treatment sessions). Tallinn pays for the regular service; it is free for users.

Who is this service for? For Tallinn residents who have a profound or severe physical disability, visual impairment or a mental disorder and are at least three years old.

How much? One person can use the regular service up to twice per day. If the service user needs a ride to a care facility besides work or school, they can use it up to four times per day.

How? The regular service user registers every ride with an electronic public transport pass.

Occasional service

The occasional service is meant for one-time rides to health or care facilities or for using public services. The occasional service is provided both in the city’s administrative territory as well as to and from other locations in Estonia. The service incurs a partial fee for the user.

Who is this service for? For Tallinn residents who have a profound or severe physical disability, visual impairment or a mental disorder and are at least three years old.

How much? Within Tallinn:

• up to 12 free rides per user
• up to four partially paid (2 euros per ride) rides per user in a calendar month
• unlimited rides for a fee in a calendar year

Outside of Tallinn:

• up to two partially paid rides (13 euros per ride) per user in a calendar month
• unlimited rides for a fee in a calendar year

Taxi service

The taxi service is provided in the administrative territory of Tallinn and up to 30 km outside Tallinn and back. The service user will choose the starting point and destination and the service can be provided with a regular or an adapted vehicle. People under the age of 18 need to be accompanied when using the taxi service. The taxi service incurs a partial fee for the user.

Who is this service for? For Tallinn residents with a profound or severe disability who are at least three years old and who have total visual impairment or use a wheelchair, roller, walker or trolley to move around outside their home.

How much?

• 190 euros per user per calendar month, of which the user needs to pay a 25% deductible for each cost of the service
• unlimited rides for a fee in a calendar year