Tallinn Municipal Police Department

Address: Paldiski mnt 48a, 10614 Tallinn
Phone 14410 or +372 661 9860 (available 24/7; the cost of the call depends on your service provider's pricing)
E-mail [email protected]
Registry code 75034502
Head of Department: Elari Kasemets

The Tallinn Municipal Police Department helps ensure public order in the city.

For issues within the competence of the Municipal Police, please call 14410 or 661 9860. These information phones operate 24/7, and the cost of the call depends on your service provider's pricing:

When calling the short number 14410, a special rate applies, which can be up to 31 cents per minute depending on the operator's price list.
A more affordable and consumer-friendly option is to use the regular tariff number +372 661 9860.

Both numbers share a unified call queue.

On weekends, written complaints and applications requiring urgent attention should be sent to the email address [email protected]. Generally, the Department does not respond to these letters because they are treated as police calls.

Work hours and reception

Opening Hours

Monday: 8:15 – 18:00
Tuesday–Thursday: 8:15 – 17:00
Friday: 8:15 – 16:00

Reception

Head of Department – Elari Kasemets

Reception: Every second and last Monday of the month, 16:00 – 18:00
Pre-registration required via telephone: 661 9863

Legal Services

Reception: Every second and last Monday of the month, 13:00 – 16:00

Meeli Alviste – 5193 2212

Veronika Ehrenbusch – 515 7387

Taxi Services (Taksondus)

For inquiries related to taxi regulations or services:
Phone: 650 6086
E-mail: [email protected]
Reception Hours for taxi services:

Day	Morning	Afternoon
Monday	09:00 – 12:00	13:00 – 17:00
Tuesday	09:00 – 12:00	13:00 – 16:00
Wednesday	09:00 – 12:00	13:00 – 16:00
Thursday	09:00 – 12:00	13:00 – 16:00
Friday	09:00 – 12:00	13:00 – 15:00

Municipal Police in City Districts

For matters within the jurisdiction of the Municipal Police, call:
14410 (premium rate up to €0.31/min, depending on provider)
661 9860 (standard rate)

Both numbers share a common queue system
24/7 helpline available

Note: These emails are processed as call-outs; no individual replies are provided.

Urgent weekend complaints and written requests:
Send to [email protected]

Fine-related Information

Warning fines: 5300 3103 (Weekdays, 9:00–16:00)
Fine payments & decisions: 661 9862 (Weekdays)

Fines

For questions related to warning fines, phone +372 5300 3103 (weekdays from 9am to 4pm)

You can get information about paying fines and receiving fine decisions on weekdays by calling +372 661 9862.

Warning fines can be paid using the self-service portal. When paying the fine, a payment form will open with the name of the selected bank, reference number and receiving account pre-filled. You can log in with an ID-card, Mobile-ID or Smart-ID.

Read more about paying fines.
Complaint form (DOC file)

Structure

Head of Department Elari Kasemets
Employees who directly report to the Head of Department
Tallinn Police Orchestra

The entire structure of the Tallinn Municipal Police Department

Tasks

Among other things, the department is tasked with:
- managing the 14410 helpline supervising the implementation of legislation in the following areas:

urban environment: waste, public order and wellbeing, excavation work, keeping pets
transport: public transport (the right to drive), taxi industry (including service cards, vehicle cards and taxi driving licenses)
traffic supervision: compliance with parking requirements
supervising the consumption of alcohol and tobacco products in public spaces

- helping to ensure public order and temporarily regulating traffic at public events organising the coast guard service at public swimming places
- performing tasks related to population protection, crisis management and prevention performing internal security duties in city institutions

Job advertisements

See all active job advertisements in the city of Tallinn.

Services

Information about the services provided by the Tallinn Municipal Police Department can be found in the service database.

Salary details

Salary details are published on the webpage on Public Administration.

Public Procurements

Public procurements are published in the Public Procurements Register.

Legislations, useful information, frequently asked questions and user manuals of the public procurement register related to organising public procurements can be found on the Ministry of Finance website.

Tallinn Procurement Procedure

Procedural Restrictions

Information about activities and decisions for which procedural restrictions are not applied is published here (§ 11 subsection 3 clauses 4, 5 and 7 of the Anti-Corruption Act). Procedural restrictions will not be applied and a notice must be published:

if the replacement of an official is not possible as a person meeting the requirements for the replacement could not be found;
in regards to actions or decisions with which the institution performing a public task ensures the organisation of its work, with the exception of service-related decisions;
in a city institution if, taking into account the specificities of the local government unit, the application of the procedural restrictions would be unreasonable from the point of view of public interest.

Currently, there are no such notices.

Crisis readiness

Crisis readiness

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