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Refugee centre in Tallinn

eesti keeles / по-русски / украї́нська

Niine 2, Tallinn (Google map)

Opening hours from June: 

Mon 9–18
Tue-Thu 9–17
Fri 9–16
Closed on weekends

NB! We are closed on 22 - 24 June 2022, clients are welcome again from 27 June 2022.

Public transport: trams no. 1 and 2, bus no. 3 Põhja puiestee stop

Advice by phone: +372 600 0677 (Mon–Fri 9–17), 1247 (24h)

Niine 2 Refugee Centre Tallinn   map

Practical information: frequently asked questions

Further information for war refugees from Ukraine in Estonia: kriis.ee.

Here's how we support people fleeing the war in Ukraine:

  • assessing and covering the refugee's primary needs and advising on social assistance.
  • issuing a free public transport smartcard for Tallinn (the so-called Ühiskaart)
  • registering the families' needs for kindergarten and school places
  • Unemployment Insurance Fund (Töötukassa) offers advice on finding a job

Emergency accommodation is no longer organised by the Tallinn refugee centre. Primary information about the possibilities of staying in Estonia is offered at the national information point. It is possible to refer a person from the information point to emergency accommodation until the person receives temporary protection or leaves the country. As a rule, the accommodation is offered for up to 24h, in exceptional cases (e.g. the person holds a plane ticket for a certain date) for longer.
The national information points are open 24/7 and are located:

  • at the Tallinn Bus Station (Lastekodu 46)
  • at the Narva border crossing point (Vestervalli 7)
  • in Pärnu (Pikk 18)
  • in Tartu (Riia 179)

 

The Tallinn refugee centre is an important place for refugees to come to receive the various services and counselling offered by the city. For example, the families' needs for kindergarten and school places are registered. To use Tallinn's public transport free of charge, the centre will issue refugees with a smartcard, which can be used to obtain clothing from the Uuskasuteskus shop at Punane 50 and to visit several cultural institutions free of charge.

For refugees who already have a temporary protection can use services provided by the Tallinn Social and Health Department in cooperation with the Tallinn City district governments, the Unemployment Insurance Fund, the Estonian Human Rights Centre and adaption groups led by the Estonian Refugee Council. There is also a distribution point for first aid supplies, and people in need are referred to a food distribution centre. We have set up a playroom for children, an internet point and free wifi.

 

Important phone numbers

(services in Estonian, Russian and English)

  • Emergency number 112 (police, ambulance, rescue)

  • General crisis information helpline 1247
  • Family Doctor's Advice Line 1220 (+372 634 6630 when calling from abroad).
  • Emotional support helpline 116 006 (+372 6147 393 when calling from abroad).
  • Migration advice (staying, working and living in Estonia) migrationadvice@politsei.ee or 612 3500 Mon-Fri from 9 AM to 3 PM.
  • Ukrainian Cultural Centre www.ukk.ee, phone 5650 2572, labora.tallinn@gmail.com

 

Last modified 09.06.2022