Refugee centre in Tallinn
Niine 2, Tallinn (Google map)
Tue & Thu 9:00–17:00
Wed, Sat, Sun - closed
NB! 30.09.2022 centre closed.
Advice by phone: +372 600 0677 (Mon–Fri 10–16), 1247 (24h)
Practical information: frequently asked questions
Further information for war refugees from Ukraine in Estonia: kriis.ee.
Here's how we support people fleeing the war in Ukraine:
- we assess and, if necessary, cover the refugee's primary assistance needs and advise on social assistance issues
- issue a free Tallinn public transport Smartcard (so-called green card)
- The unemployment Insurance Fund offers counseling for finding a job
- Education department advisor service. Counseling takes place two days a week - Mondays and Fridays.
- The Estonian Human Rights Center provides free legal assistance in matters related to international protection. Counseling is held on Thursdays. Prior registration by phone +372 5385 9033 is required.
- Juridical advice on legal issues of rental agreements in cooperation with the Legal Services Office. Counseling days - Tuesday and Friday. To register for the service, please call the Legal Services Office on 5385 0005 from Monday to Thursday from 10:00 a.m. to 4:00 p.m.
- Psychological counseling service. To register for the service, please call 54200016 (Liilia Komisarova) and online consultations - 5444 0784 (Irina Loginova)
- Estonian Refugee Council conducts group counseling to support adaptation
- We have created a playroom for children.
- The center has an internet point and free Wi-Fi.
Emergency accommodation is no longer organised by the Tallinn refugee centre. Primary information about the possibilities of staying in Estonia is offered at the national information point. It is possible to refer a person from the information point to emergency accommodation until the person receives temporary protection or leaves the country. As a rule, the accommodation is offered for up to 24h, in exceptional cases (e.g. the person holds a plane ticket for a certain date) for longer.
The national information points are open 24/7 and are located:
- at the Tallinn Bus Station (Lastekodu 46)
- at the Narva border crossing point (Vestervalli 7)
- in Pärnu (Pikk 18)
- in Tartu (Riia 179)
Important phone numbers
(services in Estonian, Russian and English)
Emergency number 112 (police, ambulance, rescue)
- General crisis information helpline 1247
- Family Doctor's Advice Line 1220 (+372 634 6630 when calling from abroad).
- Emotional support helpline 116 006 (+372 6147 393 when calling from abroad).
- Migration advice (staying, working and living in Estonia) firstname.lastname@example.org or 612 3500 Mon-Fri from 9 AM to 3 PM.
- Ukrainian Cultural Centre www.ukk.ee, phone 5650 2572, email@example.com