Information for people who want to use taxi services
KNOW YOUR RIGHTS AND DUTIES
- Before you get in the taxi cab, read the information about the taxi fares displayed on the window of the right rear door. The fare rates can also be found on the taxi’s dashboard.
- The fares charged for the taxi services are established by the taxi company. There are no fare limits; this means that taxes do not have uniform rates – some taxes have cheaper fares, some have more expensive fares.
- The fare payable by the passenger is calculated by the taximeter (the taxi driver cannot charge a fare higher than the taximeter reading). The only official currency in the Republic of Estonia is the Estonian euro, and Estonian euros must be used to pay the fare or the change.
- The taxi driver must provide a printed receipt to the customer of the taxi services, printed using the taximeter printer (Do not forget to ask a printed receipt from the driver at the end of your ride).
Ways for passengers to hire a taxi:
- Ordering by phone (pre-arranged);
- From a taxi stand;
- Hailing a taxi on the street (signalling to a taxi driver with your hand), when not near a taxi stand.
The passenger has the right:
- To refuse to use the taxi ordered, if the taxi does not meet the special requirements specified upon ordering;
- To choose a taxi of their choice at the taxi stand;
- To ask the taxi driver to provide a printed receipt at the end of the ride. If the taxi driver does not provide a receipt, the passenger has the right to refuse to pay the fare.
Customers with priority at taxi stands (exceptions to the first-come, first-served rule):
- Passengers with children under the age of 4;
- People with visible disabilities; people with invisible disabilities who present a valid disability certificate;
- People in need of (emergency) medical aid;
- Pregnant women.
Paying for the taxi services
- The fare payable by the passenger is indicated by the taximeter reading.
- The passenger has the right to refuse to pay the fare if the driver does not provide a printed receipt or if the taxi car does not have a taximeter with printer. Taxi drivers are prohibited from serving any passengers if the taximeter or printer is not working or is broken.
- The passenger must pay the fare displayed by the taximeter if the taxi driver gives the passenger a printed receipt.
- If the destination is outside of the main service area, the taxi driver has the right to ask the passenger to pay the fair partially or fully in advance, based on the estimated distance to be travelled. The taxi driver must provide the passenger with a proper receipt for the pre-paid amount. The settlement of the fare for the taxi services shall be made at the end of the journey, based on the taximeter reading.
The taxi driver has the right to refuse to serve a passenger if:
- The passenger is clearly intoxicated;
- The passenger is wearing clothes that would make the taxi dirty;
- The passenger refuses to pre-pay the fare in case of a destination outside of the main service area;
- The passenger’s behaviour or other circumstances allow the driver to assume that the safety of the driver, the driver’s property or the vehicle is not guaranteed;
- The passenger wants to transport prohibited items in their luggage or has hand luggage that contains items and substances specified in the prohibited item list. The prohibited items include radioactive, explosive, toxic, caustic, flammable, stinking substances, and items and substances without appropriate packaging, as well as substances and items that would damage the taxi car or make it dirty;
- The number of passengers exceeds the number of seats stipulated in the vehicle’s registration certificate;
- The taxi roof light is not illuminated, except when the taxi is waiting at a taxi stand;
- If the passenger commits a violation (e.g. commits a public order offence, refuses to pay the fare), the taxi driver has the right to take the passenger to the nearest police station at the passenger’s expense.
- The mutual agreement of the passenger and the taxi driver is required before windows are opened or the radio is turned on.
- The passenger’s luggage or other items must not damage the taxi interior or the vehicle itself; also, they must not obstruct the closing of the car boot or be too heavy for the taxi.
- The passenger is prohibited from damaging the vehicle or the taxi interior, or any equipment or devices installed in the taxi car. The passenger must compensate any damage caused.
- The passenger’s behaviour towards the taxi driver must be polite.
- The passenger and the children travelling with the passenger must not disturb the taxi driver while driving or distract the driver from driving.
- The passenger must make sure that any pets travelling with the passenger do not endanger the safety of the people in the taxi car and do not damage or smear the taxi interior.
- Passengers are prohibited from smoking inside the taxi car.
- Passengers are prohibited from asking the taxi driver to break traffic regulations.
- Passengers are prohibited from damaging the vehicle or its interior. Passengers must compensate any and all damage that they have caused to the vehicle.
Tallinn Taxi Register Taxi licences and licence cards (est)
Contact details for city officials in charge of taxi services in Tallinn (est)