The goal of the UserCentriCities project is to audit, renew and adjust existing public sector e-services to be more user-friendly.

By the end of the project, the following will be created for the city of Tallinn:

• list of indicators and metrics to measure the quality of public e-services
• a digital dashboard that Tallinn can amend with their service quality indicators in order to compare them with other EU local governments
• a digital support environment with tools and instructions that will allow Tallinn to methodically develop user-centric public e-services.

Project activities will be coordinated by Brussel's think tank Lisbon Council.

In addition to Tallinn, five European cities and districts will take part in the project – Espoo (Finland), Milan (Italy), Rotterdam (the Netherlands), Murcia (Spain), Emilia Romagna County (Italy).

The project budget is close to 1.5 million euros and the project duration is 1 December 2020 – 31 March 2023

Read more about the project here: cordis.europa.eu/project/id/101004603

Relevant news:
1 December 2020 – Putting heads together: Six European cities begin the development process for more user-friendly public e-services