UserCentriCities – more user-friendly e-services
The goal of the UserCentriCities project is to audit, renew and adjust existing public sector e-services to be more user-friendly.
By the end of the project, the following will be created for the city of Tallinn:
- list of indicators and metrics to measure the quality of public e-services
- a digital dashboard that Tallinn can amend with their service quality indicators in order to compare them with other EU local governments
- a digital support environment with tools and instructions that will allow Tallinn to methodically develop user-centric public e-services.
Project activities will be coordinated by Brussel's think tank Lisbon Council.
In addition to Tallinn, five European cities and districts will take part in the project – Espoo (Finland), Milan (Italy), Rotterdam (the Netherlands), Murcia (Spain), Emilia Romagna County (Italy).
The project budget is close to 1.5 million euros and the project duration is 1 December 2020 – 31 March 2023
Read more about the project here: cordis.europa.eu/project/id/101004603
1 December 2020 – Putting heads together: Six European cities begin the development process for more user-friendly public e-services