19.02.2021

City of Tallinn digital services continue to thrive – statistical overview

City of Tallinn provides 568 different public services.

All services are described with the same service card in public service database, which is accessible in our public webpage. 142 of all services are 100% digital and online. They are fully automated and require little to no human intervention. There are 53 information systems and databases in use to provide these services plus national government X-road related services.

About the overall statistics/usage of Tallinn’s e-services (2016-2020):
Overall statistics usage of Tallinn’s e-services 2016-2020.jpg

Tallinn.ee services are accessed via mobile 55% / via computer 45%.

The most popular e-services in 2020.jpg

How much services are consumed through the e-channel (%):

How much services are consumed through the e-channel.jpg

NB! This data is not publicly available on a dashboard or similar at the moment.

Source: Tallinnovation News

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