Refugee centre in Tallinn
Niine 2, Tallinn (Google map) open: Mon 8:15–18, Tue-Thu 8:15–17, Fri 8:15–16, closed on weekends.
Advice by phone: +372 600 0677 (Mon–Fri 9–17), 1247 (24h)
Practical information: frequently asked questions
Further information for war refugees from Ukraine in Estonia: kriis.ee.
Here's how we support people fleeing the war in Ukraine:
- assessing and covering the refugee's primary needs and advising on social assistance.
- issuing a free public transport smartcard for Tallinn (the so-called Ühiskaart)
- registering the families' needs for kindergarten and school places
- Unemployment Insurance Fund (Töötukassa) offers advice on finding a job
Refugees arriving in Estonia will first be registered at the reception centre in Pärnu or Tartu as soon as they arrive. These two reception centres will also organize temporary accommodation. More information here.
Niine centre does not organize accommodation.
The Tallinn refugee centre is an important place for refugees to come to receive the various services and counselling offered by the city. For example, the families' needs for kindergarten and school places are registered. To use Tallinn's public transport free of charge, the centre will issue refugees with a smartcard, which can be used to obtain clothing from the Uuskasuteskus shop at Punane 50 and to visit several cultural institutions free of charge.
For refugees who already have a temporary protection can use services provided by the Tallinn Social and Health Department in cooperation with the Tallinn City district governments, the Unemployment Insurance Fund, the Estonian Human Rights Centre and adaption groups led by the Estonian Refugee Council. There is also a distribution point for first aid supplies, and people in need are referred to a food distribution centre. We have set up a playroom for children, an internet point and free wifi.
Important phone numbers
(services in Estonian, Russian and English)
Emergency number 112 (police, ambulance, rescue)
- General crisis information helpline 1247
- Family Doctor's Advice Line 1220 (+372 634 6630 when calling from abroad).
- Emotional support helpline 116 006 (+372 6147 393 when calling from abroad).
- Migration advice (staying, working and living in Estonia) firstname.lastname@example.org or 612 3500 Mon-Fri from 9 AM to 3 PM.
- Ukrainian Cultural Centre www.ukk.ee, phone 5650 2572, email@example.com